Our Approach
The science of designed experience
A complete design process that translates your goals into world class spaces
Discovery
Business immersion: we get under the hood of a business through research and conversations. We consider business objectives and help define the problem we are solving
Customer experience: we understand who the core customer is, what their needs are and map your existing experience to power what needs to change to connect more deeply
Global trends: we explore inside and outside of category to define what’s next
Define
Co-creation workshops: we design workshop sessions with your team to unlock potential and encourage ideation and co-creation of solutions
Strategy and shift: we distill all the knowledge and insights into a clear strategy that defines the shift we need to make to achieve our brand and business aspirations
Story and idea: we unlock your brand story and develop an idea to drive design solutions that are authentic to you
Design
Conceptualisation: we bring the strategy to life through conceptual design, moodboards, sketches and visualisation
Preliminary design: we develop chosen designs in 3D and provide basic through to photorealist renders to help bring the concept to life
Design development: we design and detail all aspects of the experience. From branding to interiors, concept to construction, signage to digital, documentation to wireframes, product display to staff presentation.
Deliver
Project Delivery: we are hands on and attentive. We project manage as much or as little as you need. We can hand over construction drawings or appoint suppliers and manage onsite to handover.
Support: we don’t just walk away after launch, we make ourselves available to staff, we provide training, onsite troubleshooting and support where its needed to ensure the experience is delivered to the highest standard.
